Merchandise Order Forms

Order and Pay Online via Paypal or Credit Card

To make a purchase online of our DVDs, just check the catalog:

1. select your item/s by clicking the Add to Cart button

2. when finished shopping click the Proceed to Check-out button

3. you will then be taken to a Paypal log in page where you must first add your zip code and then log in.

4. You will be taken to a payment page entitled Review Your Payment.  If satisfied, click Pay Now.

Note:  Double check that the correct address is listed for delivery.

If you are still having problems, please contact our Merchandise Co-Ordinator, Aine.

If you don't have a PayPal account, you can still send your credit card payment via PayPal's secure online transaction facility.

DVD Online Orders
Order Online, Pay by Mail
(check, money order or credit card)

To make a purchase by mail, there are two steps:

1. Fill out the online order form and hit submit. (We'll get your order immediately and begin processing it while we await payment to arrive.)

2. Print the acknowledgment form and send it with your cheque or money order to:

Highlander WorldWide
c/- Karen Scott
2 Zara Crt
Frankston, Vic 3199
Australia

Conditions of Sale/Returns Policy

1. Prices quoted are exclusive of postage

2. Appropriate postage must be selected and will be added to your order to determine total price

3. When HLWW receives your order you will be sent an email confirmation, usually within 48 hours.

4. Your DVD(s) will be dispatched as soon as possible following receipt of your order. If delays are anticipated, you will be notified.

My DVD does not work:
Should you be unlucky enough to receive a faulty or damaged disc, please check the following before contacting HLWW:

• Often the cause of failure of a disk to play can be due to discs that have been handled incorrectly (ie. fingerprints or scratches on the read surface, discs forcibly removed from their casing causing cracks).  Please take care when opening the DVD case and removing the disk.

• Occasionally discs have been found to not be compatible with certain DVD players. We encourage you to first check any problem discs on another brand of player before contacting HLWW

It is important that you check for either of the above before contacting HLWW.
It is most unusual for a disc to be faulty in any way when manufactured. However, there are rare instances of faulty batches.
If a problem persists, please email Aine with details and she will get back to you promptly.

Returns/Refunds:
1. No refunds or replacements are offered if you have changed your mind about the DVD, or you make an incorrect choice.

2. Refunds will only be offered where a replacement DVD can not be provided.

3. If your DVD arrives faulty or you find a defect arises after delivery and a valid claim is received by HLWW within 30 days of delivery, HLWW will exchange the DVD where possible, or refund you the purchase price of the DVD.

4. Should you contact us outside the 30 day period HLWW will consider each claim  based on its merits.

5. Where HLWW has provisionally determined that a DVD is faulty, return shipping will be arranged at the expense of HLWW (Only if advice of fault is received within 30 days of dispatch of the DVD). We will make arrangements with you for the return of the DVD.

6. Where HLWW agrees to replace the DVD or refund you the purchase price of the DVD, you must first return the defective DVD to us. You will be obliged to pay for the return of the DVD if the item is sent after 30 days from dispatch.

7. If the DVD is deemed by HLWW NOT to be faulty, HLWW may in its absolute discretion refuse to replace the DVD or offer you a refund for the DVD.

8. When a DVD is replaced, your replacement DVD becomes your property and the returned faulty DVD becomes HLWW property.

9. HLWW reserves the right to test any returned faulty DVD. 

When a Replacement DVD is arranged:
1. A replacement for the same DVD that you ordered will be sent to you at our expense after we have received your returned faulty DVD.

2. Replacement DVDs are provided under the same conditions as the faulty DVD.

When a Refund is arranged:
1. Refunds include all shipping and associated costs for the faulty DVD.

2. No refund will be given to you until HLWW has received the faulty DVD from you.

3. Refunds will be issued by cheque or a credit to your PayPal account.

Questions?

Contact Aine.