Merchandise
Order Forms
Order and Pay Online
via Paypal or Credit Card
To make a purchase online of our DVDs, just check the catalog of DVDs on this page.
1. Select your item(s) by clicking the 'Add to Cart' button. This will pop up a new window with the PayPal logo on and it will contain the item(s) you just selected. If you close this window at any time, please note your item will be stored in your cart until you remove them on the PayPal screen.
2. When you have finished shopping,
click the 'Proceed to checkout' button on the PayPal screen. If you have closed your PayPal screen. Simple click the 'View Cart' button to bring up the Paypal window.
3. You will then be taken to the PayPal login page. Where you must first add your Postal/Zip Code for it to calulate the postage for your items.
4. You must now login to PayPal where you will be taken to a payment page entitled 'Review your Payment' If you are satisfied with your order, please click 'Pay Now'.
Note: Please check that the correct address is listed for delivery.
IIf you don't have PayPal Account, you can still send your credit card payment via PayPal's Secure online transaction facility.
IIf you are having problems, then please contact our Merchandise Co-Ordinator, Aine
To make a purchase by mail, there are two steps:
| 1. |
|
|
|
| 2. |
Print the acknowledgment form and send it with your cheque or money order to:
Highlander WorldWide
c/- Karen Scott
2 Zara Crt
Frankston, Vic 3199
Australia
|
|
|
|
|
| Highlander Worldwide : MERCHANDISE : SALES & RETURNS POLICY |
1. Prices quoted are exclusive of postage
2. Appropriate postage must be selected and will be added to your order to determine total price
3. When HLWW receives your order you will be sent an email confirmation, usually within 48 hours.
4. Your DVD(s) will be dispatched as soon as possible following receipt of your order.
If delays are anticipated, you will be notified.
My DVD does not work:
Should you be unlucky enough to receive a faulty or damaged disc, please check the following before contacting HLWW:
• Often the cause of failure of a disk to play can be due to discs that have been handled incorrectly (ie. fingerprints or scratches on the read surface, discs forcibly removed from their casing causing cracks). Please take care when opening the DVD case and removing the disk.
• Occasionally discs have been found to not be compatible with certain DVD players. We encourage you to first check any problem discs on another brand of player before contacting HLWW
It is important that you check for either of the above before contacting HLWW.
It is most unusual for a disc to be faulty in any way when manufactured. However, there are rare instances of faulty batches.
If a problem persists, please email Aine with details and she will get back to you promptly.
Returns/Refunds:
1. No refunds or replacements are offered if you have changed your mind about the DVD, or you make an incorrect choice.
2. Refunds will only be offered where a replacement DVD can not be provided.
3. If your DVD arrives faulty or you find a defect arises after delivery and a valid claim is received by HLWW within 30 days of delivery, HLWW will exchange the DVD where possible, or refund you the purchase price of the DVD.
4. Should you contact us outside the 30 day period HLWW will consider each claim based on its merits.
5. Where HLWW has provisionally determined that a DVD is faulty, return shipping will be arranged at the expense of HLWW (Only if advice of fault is received within 30 days of dispatch of the DVD). We will make arrangements with you for the return of the DVD.
6. Where HLWW agrees to replace the DVD or refund you the purchase price of the DVD, you must first return the defective DVD to us. You will be obliged to pay for the return of the DVD if the item is sent after 30 days from dispatch.
7. If the DVD is deemed by HLWW NOT to be faulty, HLWW may in its absolute discretion refuse to replace the DVD or offer you a refund for the DVD.
8. When a DVD is replaced, your replacement DVD becomes your property and the returned faulty DVD becomes HLWW property.
9. HLWW reserves the right to test any returned faulty DVD.
When a Replacement DVD is arranged:
1. A replacement for the same DVD that you ordered will be sent to you at our expense after we have received your returned faulty DVD.
2. Replacement DVDs are provided under the same conditions as the faulty DVD.
When a Refund is arranged:
1. Refunds include all shipping and associated costs for the faulty DVD.
2. No refund will be given to you until HLWW has received the faulty DVD from you.
3. Refunds will be issued by cheque or a credit to your PayPal account.
Questions?
Please
contact our Merchandise Co-Ordinator, Aine.
RETURN TO CATALOG
|
|
|
Posage and Packing Costs
 |
| |
|
Within USA
(USD) |
|
International
(Worldwide)
(USD) |
|
| 1 DVD |
|
$3.50 |
|
$5.50 |
| 2 DVDs |
|
$4.50 |
|
$9.50 |
| 3 DVDs |
|
$5.50 |
|
$11.50 |
| 4 DVDs |
|
$7.50 |
|
$13.50 |
| 5 DVDs |
|
$10.50 |
|
$14.50 |
|
A Word about
DVD Region Codes and Formats
As you may know, DVDs come in a range of formats, both in the type of media, and also the format they are recorded in.
Highlander WorldWide DVDs are DVD-R discs. These DVDs will play in most good quality DVD players.
Region Codes:
When DVDs were developed the World was divided into different Regions. Commercially produced DVDs are encoded with the Region (Countries) that the DVD will only be able to play in.
Most DVD players manufactured as ‘Multi-Region’ and can play a DVD for any Region.
For more information on Region Codes, please CLICK HERE
DVD players in computers are also Region coded. You can reset the region a number of times, before it finally locks onto any particular one.
HLWW DVDs are NOT Region encoded. They will play in DVD players/Computer in any country, regardless of if your DVD player is a Multi-Region player, or not. Subject to the format – see below.
Formats:
DVDs come in different formats, predominantly, NTSC or PAL. NTSC and PAL relate to the format your Television and DVD player is capable of receiving and playing. In most countries your Television and DVD player will be capable of both NTSC and PAL. Computers can interpret both.
For information on the NTSC format please CLICK HERE
For information on the PAL format please CLICK HERE
However, currently, our USA and Canada members are less likely to have a Television that can receive and playback a non NTSC signal.
The majority of HLWW DVD sales are to the USA/Canada and UK/Europe – all of which can play the NTSC format. HLWW members in other countries have indicated that the NTSC format is not an issue for them. Hence recent, and all new HLWW DVDs, are available in the NTSC format, only.
If this is a problem for you, or you would like further information on anything to do with HLWW DVDs, please contact our Merchandise Co-Ordinator, Aine |
|
|
